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Your product is damaged:

Your product arrived damaged? Contact us within 2 days of the delivery of your order by mail [email protected] to the number +33 310144269, from Monday to Friday, from 9am to 5.30pm.

We will then explain how we will exchange your product or reimburse it.

The return costs will be borne by loisir-et-miniature.com

If you wish to be reimbursed, this refund will be made by credit of the bank account (Credit Card Account debited to the order) within a maximum of 3 days or by check in case of payment by check.

In the case of payment in installments, your first due date will be refunded and the following due dates canceled.


Your order is incomplete:

Contact us within 2 days of the delivery of your order by mail [email protected] to the number +33 310144269, from Monday to Friday, from 9am to 5.30pm.

The product received is not the one ordered :

We have sent you a product that does not correspond to your order? Contact us within 2 days of the delivery of your order by mail [email protected] to the number +33 310144269, from Monday to Friday, from 9am to 5.30pm.

We will then explain how we will exchange your product or reimburse it.

If it is a home delivery with appointment, indicate on the delivery note the reasons for your refusal of delivery, or if you have kept the product, the reserves you issue on it.

The return costs will be borne by loisir-et-miniature.com

If you wish to be reimbursed, this refund will be made by credit of the bank account (Credit Card Account debited to the order) within a maximum of 3 days or by check in case of payment by check.

In the case of payment in installments, your first due date will be refunded and the following due dates canceled.

Please note that photos published on our website are not contractual. Thus, the appearance of the product, its color or any other element which would appear different between the image of the product on the website and the product received can not be taken into account.